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Find answers to common questions about Valoura perfumes, orders, and policies.

Product & Usage

A 50 ml bottle typically lasts 2–3 months with daily wear, depending on how many sprays you apply.
All Valoura compositions are crafted as Extrait de Parfum, a higher concentration that delivers stronger and longer-lasting performance than common EDT or EDP strengths.
Spray lightly on pulse points such as the neck, wrists, and chest. For extended projection, a light spray on clothing is effective.
Yes. Discovery is available through The Valoura Edit — a curated set of 2 ml vials.
Fragrance is unisex by nature. The "For Him" and "For Her" collections exist as guidance for the Indian market, helping customers choose confidently while still free to wear any composition.

Ordering & Payment

Orders are placed exclusively on our official website: www.valoura.in.
We accept UPI, credit cards, debit cards, wallets, and net banking through a secure gateway.
At present, Valoura accepts prepaid orders only. COD is under development and will be introduced once the system meets the House's standards.
Yes. Once your order is confirmed, you will receive an email with your order number and details.
No. Once confirmed, orders move immediately into processing and cannot be changed or cancelled.

Returns & Support

All sales are final. Returns or exchanges are only accepted if the product is damaged, defective, or incorrect.
Contact us at valouraperfume@gmail.com within 48 hours of delivery with your order number and clear photos. Our team will review and resolve promptly.
If an order is lost in transit, Valoura will verify with the courier and arrange a replacement or suitable resolution.
Email us at valouraperfume@gmail.com or use the contact form on our website.
In rare cases where a refund is approved, it is processed within 7–10 working days to the original payment method.

Shipping & Delivery

Orders are processed in 3–6 business days. After dispatch, courier delivery usually requires 2–7 business days depending on location.
Not yet. Valoura currently ships only within India. International shipping will be announced in the future.
Once dispatched, you will receive an email with a tracking number. Tracking is available directly on the courier partner's website.
Yes. Certain PIN codes and courier delays may extend delivery times. Our team monitors all shipments until they arrive.
Yes. Standard shipping within India is complimentary on orders above ₹1000.

Authenticity & Safety

Yes. Every Valoura bottle is formulated, bottled, sealed, and batch-controlled by the House. We do not resell or repackage third-party products.
Yes. All compositions follow IFRA safety standards. A patch test is recommended for sensitive skin.
No. Valoura does not conduct or commission animal testing.
Store upright in a cool, dry place away from heat and sunlight. Proper storage preserves the scent's character.
Yes. Our Extrait de Parfum concentration is designed for endurance even in hot and humid conditions.